TOA Corporation is a world-wide company dedicated to the development, manufacturing and distribution of Professional and Commercial Audio and Intercom products.
TOA Canada Corporation is continuously recruiting talented people for positions in Customer Service; Sales; Marketing; Technical Administration; Accounting; Warehouse.
To apply send resume to firstname.lastname@example.org
TOA Canada Corporation
Job Description: Product Support
Summary: The position of Product Support is part of the Product Support Group at TOA Canada Corporation. The potential candidate must be able to perform all of the functions of the position. The focus of this position will be primarily with audio products, but the incumbent must have a working knowledge of IP technology and security as well.
Essential Duties and Responsibilities: The Product Support candidate will spend a good deal of time receiving and making phone calls as a result of requests for information or assistance with TOA products. In this sense, the position is similar to the Product Support position, the difference being the level of experience and product knowledge required. The incumbent will help determine the cause of problems and failures, with precise on-the-phone troubleshooting. The level of sophistication of the products involved requires the incumbent to have a fundamental understanding of the related concepts. The candidate must be able to work independently on small projects and provide assistance to the Product Support Specialist on more complex projects. Duties will include support for sales and marketing.
The potential candidate will be required to fill in for the Product Support Specialist when the need arises.
The Product Support candidate will participate in meetings with counterparts from Japan, United States and elsewhere in product development and problem resolution. The measure of success in this position is based upon how well the individual works with others in the company. A large part of TOA’s competitive advantage lies with its success in Product Support.
Additionally, the Product Support candidate will participate in trade shows in Canada the USA and elsewhere including before, during and after-show booth activities
The duties and responsibilities listed herein are not all inclusive and the position and its responsibilities may change over time as business necessitates.
Qualification Requirements: To perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill and/or ability required.
Education and/or Experience: A technical or college degree is required, along with 3-5 years experience in installation, service, system design and troubleshooting in the industry, at the contractor or manufacturer level. Familiarity with EASE, and EASE Focus is preferred.
Language Skills: The candidate will have proven verbal and written communication skills and must be able to express themselves clearly and decisively. The candidate should also possess the ability to explain complex concepts in a simple language.
Project Analysis Skills: The Candidate should be able to understand and explain concepts as they relate to the proper installation and operation of sound and communications equipment. In addition, the ability to understand engineering concepts, CAD drawings and tender submittals is required.
Reasoning Ability: The candidate should be able to perform abstract reasoning and be able to provide consistent explanations for complex problems. The candidate will also have responsibilities to prepare and conduct training sessions and to display a leadership role in technical settings.
Physical Demands: The physical demand of the position is not too challenging. On a day-to-day basis, the incumbent may be required to hook up and test product configurations in our lab. Some carrying and lifting would be necessary. The incumbent may also be required to assist in trade shows and other events, which may require frequent lifting over a period of days. The incumbent may be involved in field troubleshooting and may be required to travel alone to and work on job sites, functioning as a professional representing TOA in a positive manner.
Work Environment: Traveling is not a regular part of the job. The work environment is a professional office, with travel to trade shows in the US and elsewhere. At this time, it is estimated that the candidate will travel on business 16-20% of the time.
Return Authorizations (RA)
· Issue RA forms based on dealer requests.
· Determine the return is in accordance with published terms.
· Maintain a Database of RA requests.
· Inspect returned items.
· Finalize disposition of returned product.
· Write and maintain contracts
· Technical support
· Parts request
· Product support and supply for repairs