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Company Profile:


TOA Corporation is a world-wide company dedicated to the development, manufacturing and distribution of Professional and Commercial Audio and Intercom products. 

TOA Canada Corporation is continuously recruiting talented people for positions in Customer Service; Sales; Marketing; Technical Administration; Accounting; Warehouse.

To apply send resume to hr@toacanada.com

 

Two Positions Available:
• Product Support;
• Sales Support

 

Sales Support

BASIC FUNCTION:
The function of the Sales Support person is not limited to but mainly to provide direct support to the Regional Sales Managers in the ongoing development of existing and prospective TOA customers to ensure that the department is able to meet its growth targets.

PRINCIPAL DUTIES:

Reporting to the General Manager, the Sales Support preforms a variety of principal duties but not limited to the following;

Sales duties - Inside

  • Support all Regional Sales Managers in basic day to day needs
  • Respond to inbound sales calls
  • Educating customers about product line and providing product advice
  • Responding to new or current customer’s phone or e-mail inquiries assisting in product selection, pricing, basic Quote requests, researching/resolving questions, etc…
  • Maintain and update all customers contact information in our SAP system
  • Conduct Pre & Post Sales Follow Up’s (i.e.; lead response, welcome letters, literature mailers, etc…)
  • Develop & Research market opportunities
  • Participate in company meetings and take responsibility for sales improvement initiatives and other assigned action items
  • Perform reporting functions on an ongoing and timely basis

Sales duties - Outside

  • Work with all personnel and outside contacts to satisfy clients and achieve company goals
  • Perform any product demonstration support with Regional Sales Managers
  • Light Traveling is a part of the position, with travel to customers, trade shows in the US and elsewhere.  At this time, it is estimated that the candidate will travel on business 10%-20% of the time

Sales duties - General

  • Represent TOA in a positive and professional manner
  • Identify areas of improvement in the company and assist in creating and implementing solutions
  • Arrive to work and meetings on time and prepared
  • Maintain work areas in a clean and organized manner
  • Take on basic Admin, Customer Service or Technical duties to assist other departments
  • Warehouse Support

QUALIFICATIONS:

  • Positive attitude, exemplary attendance, and reliable team member
  • Working Knowledge of Microsoft, Word, Excel, PowerPoint
  • Past experience in selling audio visual, IT or Telecom would be a definite asset
  • Ability to manage multiple urgent requests and rapidly changing priorities
  • Superior English communication skills - strong written and verbal skills
  • Working knowledge of Google applications
  • Customer service experience. You will take the lead on conversations ensuring clarity, understanding and minimizing gaps of knowledge and/or information at all levels
  • BS/BA in Marketing or Business Administration or minimum One Year Sales Experience

To apply send resume to hr@toacanada.com

Product Support

Summary: The position of Product Support is part of the Product Support Group at TOA Canada Corporation. The potential candidate must be able to perform all of the functions of the position. The Product Support candidate may also assist in preparation of written documentation on new product. The focus of this position will be primarily with audio products, but the incumbent must have a working knowledge of IP technology and security as well.

Essential Duties and Responsibilities: The Product Support canidate will spend a good deal of time receiving and making phone calls as a result of requests for information or assistance with TOA products. The incumbent will help determine the cause of problems and failures, with precise on-the-phone troubleshooting. The level of sophistication of the products involved requires the incumbent to have a fundamental understanding of the related concepts. The candidate must be able to work independently on small projects and provide assistance to the Product Support Manager on more complex projects. Duties will include support for sales and marketing.

The potential candidate will be required to fill in for the Product Support Manager when the need arises.

The Product Support candidate will participate in meetings with counterparts from Japan, United States and elsewhere in product development and problem resolution. The measure of success in this position is based upon how well the individual works with others in the company. A large part of TOA’s competitive advantage lies with its success in Product Support.

Additionally, the Product Support candidate will participate in trade shows in Canada the USA and elsewhere including before, during and after-show booth activities.

The duties and responsibilities listed herein are not all inclusive and the position and its responsibilities may change over time as business necessitates.

Qualification Requirements: To perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill and/or ability required.

Education and/or Experience: A technical or college degree is required, along with 3-5 years experience in installation, service, system design and troubleshooting in the industry, at the contractor or manufacturer level. Familiarity with EASE, and EASE Focus is preferred.

Language Skills:The candidate will have proven verbal and written communication skills and must be able to express themselves clearly and decisively. The candidate should also possess the ability to explain complex concepts in a simple language. Bilingual (English/French) is an asset.

Project Analysis Skills: The Candidate should be able to understand and explain concepts as they relate to the proper installation and operation of sound and communications equipment. In addition, the ability to understand engineering concepts, CAD drawings and tender submittals is required.

Reasoning Ability: The candidate should be able to perform abstract reasoning and be able to provide consistent explanations for complex problems. The candidate will also have responsibilities to prepare and conduct training sessions and to display a leadership role in technical settings.

Physical Demands: The physical demand of the position is not too challenging. On a day-to-day basis, the incumbent may be required to hook up and test product configurations in our lab. Some carrying and lifting would be necessary. The incumbent may also be required to assist in trade shows and other events, which may require frequent lifting over a period of days. The incumbent may be involved in field troubleshooting and may be required to travel alone to and work on job sites, functioning as a professional representing TOA in a positive manner.

Work Environment: Traveling is not a regular part of the job. The work environment is a professional office, with travel to trade shows in the US and elsewhere. At this time, it is estimated that the candidate will travel on business 16-20% of the time.

TASKS

Return Authorizations (RA)
• Issue RA forms based on dealer requests.
• Determine the return is in accordance with published terms.
• Maintain a Database of RA requests.
• Inspect returned items.
• Finalize disposition of returned product.

Service Depots
• Write and maintain contracts
• Technical support
• Parts request
• Product support and supply for repairs

Product Modifications
• Evaluate
• Document
• Delegate modification

CSA Inspections
• Determine product modifications if any required to meet CSA special inspection
• Document
• Implement

Custom Builds
• Determine product modifications if any required to meet client expectation
• Document
• Implement

Warranty
• Approve repair invoicing from Service Depots
• Maintain database of warranty repairs

Showroom
• Set up and maintain showroom and make ready for customer demonstrations and RSM use.

Service area (shop)
• Organize and maintain returns and equipment in service area

To apply send resume to hr@toacanada.com